Amazon has an emerging challenger. Ocado, a British firm, is using AI and automation technology to disrupt the online grocery-delivery industry https://t.co/IKMtVlVWKC https://t.co/n8F3XfQ3fZ
On @Ocado £27.40 gets you: M&S baked beans 410g x 4 Pasta 500g x 2 Hovis full loaves x 2 4 litres semi skim milk 7 pack apples 600g tomatoes 2.5 kg potatoes 1.5 kg easy peelers 12 large eggs 550g cheese 1 large garlic. And you make a saving of £1.40. https://t.co/krf2C5x9Re
@PurinaUK HELP!! I'm really struggling to source this >>> https://t.co/lLRO1moXK6 It's the only brand and only flavour my stoopid cat will eat! Where can I get it. My Tesco has stopped selling it. Ocado doesn't stock it. My local Morrison's has closed down!
Sainsbury’s let me down: no refund for unsuitable substitutions .It was a click and collect order and I told the employee I had left the substitute in the box. This is not the first time I have had problems and I shall be registering with Ocado for future shopping .
@Ocado I was given three frozen bags of cherries this evening instead of the frozen food I ordered. Can anything be done?
@Ocado Looks like he's got through on live chat. Yeah he's on Chrome. Hopefully they can sort it. Thank you Daniel!
@lucy___loo @OliveBranchFood Whatever is best for you Lucy. It appears to have been kept with the wrong temperature items causing this to happen. - Daniel
@AndiSmith Hi there Andi, I will reply as quick as possible to try and get this sorted before then. If you are using safari could you try using google Chrome for this as it is the most compatible platform with our website? Also could you try clearing your cookies? - Daniel
@Ocado @OliveBranchFood Thanks Daniel will do. Or I can process a refund through the app? Whatever is easiest. Thanks
@Ocado My dad is trying to check out on the website and it won't let him check out. He needs to check out by 6:53 to get his order and the phone lines are jammed. Are you able to help at all please?
Forest Green sharing taste of #matchday with @OcadoGroup link: https://t.co/o15O3CmrSL #Vegan @FGRFC_Official @DaleVince https://t.co/Sb6RdjcIBy
@Ocado Our poor delivery driver hit his head on the staircase and broke his glasses. Is there anything we can do to support?
@lucy___loo @OliveBranchFood Hi there Lucy, this does not look normal. Can you please DM us with your postcode and email address so that this can be looked into for you? - Daniel
@OliveBranchFood is this normal? Looks like mould spores? @Ocado https://t.co/HizFIx76OG
@FionaChandu @emmac2603 Oh gosh, that is tiny Fiona! Could you please DM us with your postcode and email address so that this can be looked into for you? - Daniel
@kirsty40516890 Please do try and keep hold of these until further notice, apologies about this Kirsty. - Daniel
@emmac2603 Are they a good size? My aubergine was when delivered but not sure if call this a cauliflower. It fits on my palm!! Perhaps label it a baby cauliflower @Ocado ? https://t.co/tIqTGBR93Y
"Great for #curry, #bolognese etc as hardly any water to boil off, thick pure tomatoes." @Ocado https://t.co/8fYkZ1D5n5 #Cirio #ChoppedTomatoes https://t.co/rUviI9sKoB
@tra14cy @Ocado Fruit and Vegetables which are imported during our winter from Europe is being delayed because of Brexit .
@kirsty40516890 Hi there, we will continue to charge for carrier bags, as we are required to by law, but it is a short-term measure and if you keep them, we will be able to collect them and refund them at a future date. - Emma
@stoptheplanet2 Hi there, we're sorry to hear this. We'd like to investigate this further. Could you DM us with the exact address of the incident? - Emma
We're now available on https://t.co/ywVMSefbk6 🙌 You can shop our Fresh Linen Laundry Egg and Laundry Egg Refills plus, Fragrance Free Dryer Eggs now! #ocado #ecoinnovations #sustainability #sustainableproducts https://t.co/JHTvvt2XLa
What's your favourite way to use Pulled Pork? We love it in tacos 🌮 Just pop our BBQ Slow Cooked Pulled Pork in the oven & add to your tacos or flatbreads with your toppings! Find our pulled pork at Sainsbury's, Tesco & Ocado! https://t.co/MLvMzRA770 #ukbbq #recipe #foodpic https://t.co/Ubw9oVtRTa
@HighburyCyclist @AndyHull79 Ocado's Sat Nav system hasn't updated yet showing the new routes. Their drivers are given a specific route to follow - which hasn't been updated. They are genuinely confused and don't know how to get to their customers in Highbury.
@Ocado do my eyes deceive me? Looks like the Ocado app is up and running - wow almost 11 months but we got there!!
@Ocado hi what’s going on with Carrier bags ? I thought it was paused and we wasn’t being charged for them. Thanks
@Ocado At the moment though yours are substantially higher.... on the order I am looking at £10 higher than the M&S store plus I have a save £7 when spending £70 in store, so at the moment you are £17 higher for an £80 shop🤔
@ProtagorasTO @LiviamCapital Personally, I don’t buy into other verticals. Regardless of the product, there are only so many stops de delivery person can make in an hour. Even then, Ocado in the UK is earning 4/5% operating margins doing this at scale with highly optimized logistics so it’s hardly a good biz
Hey @Ocado you may want to check whoever was driving one of your Vans LS19ZTY around 16:00 today actually has a license, atrocious manner of driving!
Ocado Group is looking for a Java Software Engineer - Store Pick (Sofia) https://t.co/Yp90R7XnPc
@lontransitgeek Hey Martin, we are very sorry to hear about this. Could you please DM us with your postcode and email address for this to be logged? - Daniel
I literally had to raise my voice at the @Ocado zoom driver to deliver my groceries to my door instead of argue over whether or not he could get my lobby door open. It looked like he was able to open it, but kept ringing. I went out to get him, told him I was quarantining.
Thanks @Ocado email to say "buy broccoli" meanwhile all reasonably priced broccoli is out of stock until the millennium. Still love you tho! https://t.co/JupNbul0ZE
Really @Ocado? Do you think your customers aren’t intelligent enough to see you’re putting your prices up? A long set of lies in an email to sell the end of #lowpricepromise as a positive. No promise anywhere in the FAQs prices would remain the same or lower than competitors.
Ocado Group is seeking a Software Engineer (Hatfield) https://t.co/hPcObjKznF
@ziegfieldstar Hi Joy. Oh Gosh, we're sorry you aren't happy with the quality of this item. Please DM us with your email address and postcode so we can look into this for you. - Eve https://t.co/hHEavChIWM
@sazzleator @marksandspencer Hey Sarah, we're very glad to hear you have been left feeling satisfied with our service. Could you please DM us with your postcode and email address to get this feedback for the driver logged and fed back by their driver? - Daniel
@rosinapaintolin Hi there, Sorry you can no longer buy the larger bottles. That sounds like a great idea, I've added that to our Buying team's list for consideration using this: https://t.co/bvVRjOGusG. If you have any more suggestions please add them there - thank you :)- Eve
@julesmchamish Had a complete order from @Ocado on Sunday with no substitutions, though I won’t blame them if there are a few in the future. I understand what all of us who import are going through.
@InvertedTherapy Oh, dear! Sorry, we are all out of moist toilet wipes. Like our slots, our stock is in high demand right now. We are working hard to improve this, in the meantime, we try to offer a range of suitable alternatives, we hope you find something to suit your needs! - Eve
@unnaturallyhapi Hi there, we are sorry to hear about this. Could you please DM us in regards to this? - Daniel
@MaryDenise22 @Ocado Ironically showing back in stock 1st thing today ..
@georgevasilop Hi there George, we are sorry to hear you are feeling this way in regards to our service of late. Could you please DM us in order to discuss this? - Daniel
@Ocado well done!!!!!! I received my 1st order today... all my @marksandspencer favourites. Lockdown rule permit me from travelling to an M&S... So I was so pleased to get a slot for today!!! The driver Robert was great, he even called to say he could deliver early!! 10/10
For anyone in the UK who likes #horchata and can't find it here, the best and very closest i have found is the Tiger Nut drink by @rudehealth , apparently stocked by Holland & Barrett (I can vouch for that), Ocado and Booth's.
@Ocado 250ml & 330ml are very small You've sold 1.5litre bottles for as long as I've been a customer but just suddenly withdrawn it so can't see a product request helping 🤷♀️ Guess there's far more profit in the very small bottles which work out hugely more expensive for customer ..
I'm hiring! Come and join me at @Ocado as my new content marketing manager. Full job spec and details on how to apply here https://t.co/2IUdoED69c #contentmarketing #Marketing #recruitment #Jobs
@ChepstowAnders It's nowhere near the same, but get these and fry them yourself, transforms a home-made curry: https://t.co/zLedi32Oi0 Don't mind admitting I had at least one meal last year that consisted entirely of an 18-inch-high pile of these and a load of chutneys. Glorious.
A protest against food delivery giant Ocado was staged this week after building works began on its site in Tufnell Park. https://t.co/Fo1wiKIo3z https://t.co/fyllI8DqnP
@marksandspencer No delivery slots on Ocado again!! Must be losing you custom, I've had to online shop elsewhere, shame.
@Ocado website issues can't enter password as it deleted my email before I can get a chance to add it all very strange ?
They are NOT an efficient picker & packer of the goods themselves, though they do make plenty of money on that job today. Importantly there are better models being developed & proven by some supermarkets powered by the likes of Ocado.
Hey @Ocado , why are moist toilet wipes always out of stock? Haven't been able to order any for months...
@Ruby_Smart1 That reminded me, I got a 'Magnum Ruby' the other day from Ocado! It even has your name printed on the stick 😂 https://t.co/c2z4aoBOzV
What I missed a lot from the UK when moving here was online supermarkets. I don’t find Appie or jumbo online to be super friendly and they don’t sell a lot of niche products. If you’ve ever shopped from Ocado then Crisp is basically the Dutch equivalent https://t.co/xT5dxvVyyM
@Ocado would you kindly reply please - ideally have an agent call me, thank you
@Elliscrowson Hi Ellis, we're still making our Vegan Hot and Spicy Burgers! You can find the Burgers at selected Asda, NISA, Sainsbury's, Spar and Waitrose stores. You can also purchase them online at Ocado!
@EAFlatt @julieann1818 @Ocado Right?! I don’t understand what criteria/algorithm they’re using for this... @ocado care to chip in here?
@davecopping @Ocado Think he looks a tad concerned about his next job
@tra14cy Hi there Tracy, all of the stock we have is advertised on our website. We are sorry that we are out of broccoli in your area at the moment, please do keep checking back for more stock to be added. - Daniel
@StrongRootsUK @Ocado Oh no 😱 I can’t eat onion so most of your other products are out for me sadly (apart from your sweet potato fries which I also love!). Thanks for letting me know.
@cristo_radio Dulwich Mandem those images just radiate inclusivity and Ocado delivery accounts
@Lady_Mc_G Hi there Gemma, please go into 'choose my regulars' and then use the '-' symbol to decrease the number of unwanted items to 0. I hope this helps. - Daniel
@Ocado @rosinapaintolin I request Ballygowan water every week and you never put it back you always sold it until lockdown last year when you put water rations on then it vanished I used to buy it weekly Now i am expected to buy M & S water or nothing a lot of things have vanished i used to buy 🤬
@Ocado first world problems and all that but what’s happened to the broccoli?? Have we got a shortage...?
@countrymousie @EADT24 Hope you've got plenty of stores.Sounds like Ocado might have difficulties!
@Ocado how do I remove Ocado regulars from my list? Every week I’m getting random items automatically added to my trolley which I don’t want anymore. Gx
I’m not saying I am now firmly middle class but when I saw the cartons of Drink Me Chai powder were still out of stock on Ocado after weeks and weeks, I did exclaim my dismay at the situation.
I finally got a slot on Ocado! And got a few more things from M&S that I couldn’t get yesterday, saves me going out!
@Lynneknowles19 Hi Lynn, we are sorry that we have removed the M&S dine in for 2 offer from our website. Could you please DM us in regards to this? - Daniel
@Ocado hi - is there a way to turn off emails for when we add something to a shop with OneClick? If you book a slot and then add stuff using OneClick you get an email for each item. It’s super annoying!
📺 Supermercado automatizado: 1.100 robots trabajando al unísono para preprarar automáticamente los pedidos... https://t.co/4L8Gq3I3m5
@Ocado Why is the M&S dine in menu not available on ocado any more? Much missed! Otherwise, love you to bits! Thank you for making my lockdown year so much easier.
@adamauckland Hi Adam, we are very sorry to hear about this! Could you please DM us with your postcode and email address so that this can be looked into for you? - Daniel
@ajaparker We always aim to provide a substitution as close to your chosen product as possible, we're sorry to have fallen short this time. - Claudia
@Ocado whoever packed the cakes for my daughters birthday ignored the “This side up”, packed them sideways and now they’re damaged.
Ocadoで買ったオリーブオイルをたっぷりかけてみたのだけれど何か一味足りない。 そこでYurieさん(@YurieAdachi)のオリーブオイルをひと回しかけたら全く別物な美味しさに❣️ 美味しいオリーブオイルは、もはや人生の必需品ですね。 https://t.co/N8BnZq9hqc
@useless_trader #AO down as well today, good update but warned on increased costs. Pardon my ignorance but more sales & we are in the middle of a pandemic so would expect higher costs. Have bought a few #AO. Do like a bargain. #BOO #ASC #MKS #OCADO #pandemic #COVID19
There's about 16 pages in between confirming your Ocado order and it actually being confirmed lol